REFUND POLICY

1. Free Trial

All Combat Studio plans begin with a 14-day free trial. No payment is collected during the trial period. You can explore the full feature set of your selected plan before any charge is made. You may cancel at any time during the trial at no cost.

2. Refund Eligibility Window

Refund requests must be submitted within 5 working days of the billing date for the subscription period in question. Requests received after this window will not be eligible for a refund, and the subscription will remain active until the end of the current billing period.

Working days are defined as Monday through Friday, excluding Sri Lankan public holidays.

3. How to Request a Refund

To submit a refund request, email us at hello@combatstudio.lk with the following information:

• Your registered email address / studio account username
• The billing date for which the refund is requested
• A brief reason for the refund request

We will acknowledge your request within 1 working day and confirm eligibility.

4. Refund Processing Time

Once a refund is approved, it will be processed within 2–3 working days. The refund will be returned to the original payment method used at the time of purchase (credit/debit card or PayPal). Please note that your card issuer or bank may take additional time to post the refund to your account (typically 3–5 business days beyond our processing time).

5. Partial Refunds

We do not offer partial refunds for unused days within a billing cycle. Refunds, where applicable, cover the full subscription amount for that billing period.

6. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Refund requests submitted more than 5 working days after the billing date
• Accounts that have been terminated due to a violation of our Terms of Service or Terms & Conditions
• Requests related to the free trial period (no charge is made during this period)
• Duplicate refund requests for the same billing period
• Requests citing reasons that fall under user error or misuse of the platform

7. Cancellation vs. Refund

Cancelling your subscription stops future charges but does not automatically trigger a refund for the current billing period. If you wish to both cancel and receive a refund, you must submit a refund request within the 5 working day window as described above.

8. Contact

For refund requests or billing enquiries:

• Email: hello@combatstudio.lk
• Website: combatstudio.lk
• Response time: Within 1 working day